Quite simply, the manufacturers’ replacement service cannot compete on price, time or convenience with the ROS rack repair system so they lose business every time it is used. And because the ROS system is patented, manufacturers can’t compete with an effective alternative repair solution either. They clearly have a strong commercial incentive to try to undermine ROS at every opportunity.

The ROS system conforms to EN 15635 and has been certified by the three largest testing and certification organisations in the world: SGS, Bureau Veritas and DEKRA. Insurance is also provided by Zurich Insurance Group, one of the world’s most prestigious insurers.

Yes, due to the strict quality and safety standards that we adhere to, we are able to guarantee that any upright repaired by ROS will never suffer from a reduction in performance during normal use.

All uprights repaired by ROS are identified each time they are repaired by a durable label with a high strength curing adhesive, designating ‘ROS 1’ repair and ‘ROS 2’ repair. After successful completion of each repair project, we also issue a PDF completion certificate, which clearly states the uprights, and their location, that have been repaired using the ROS method. The certificate is then stored on our database for future control purposes.

DEKRA is the world’s third-largest product testing, research and certification body, with its headquarters in Germany. The organisation currently runs activities in more than 60 countries, with a global turnover in excess of €3.2 billion, employing approximately 44,000 people who are committed to ensuring long-term safety, quality and environmental protection.

SGS is the world’s leading inspection, verification, testing and certification company, recognised as a global benchmark for quality and integrity. It employs 89,000 people, operating from 2,600 offices in 56 countries, undertaking testing in sectors that include engineering, construction, logistics, industrial manufacturing, and energy.

Bureau Veritas is a global testing, inspection and certification business focussed on quality, health, safety and environmental protection. In the UK and Ireland, it employs 1,200 specialists in 23 offices and laboratories, testing and accrediting products and processes across a wide range of business to business and consumer focussed sectors. To date, it has delivered over 900 accreditations in the UK.

Yes – the patented ROS upright repair process has been certified as compliant with EN 15635 by the three largest testing, research and certification organisations in the world: SGS, Bureau Veritas and DEKRA. The British Standards Institute (BSI) adopted EN 15635 in 2008 as the governing standard for the application, maintenance and inspection of storage equipment, such as pallet racking.

Absolutely – our insurance cover is provided by Zurich Insurance Group, one of the world’s most prestigious insurers. Currently, we hold £10 million of Employers Liability, £5 million of Public Liability and £5 million of Products Liability. Cover is provided specifically for the patented ROS upright repair process and we are happy to provide evidence of this on request.

It varies, but on average, a typical damaged upright would only take twenty minutes for us to repair with our patented process. We can repair twenty uprights a day on average, sometimes slightly more.

Yes, it goes without saying that our process is completely safe and this has been independently verified by the three largest product testing and certification organisations in the world (see our accreditations page). In addition to this, the multi-million turnover ROS organisation operates in all of the major economies of Europe, as well as the USA – currently, there is a ROS operation in excess of 20 countries around the world.

Racking which is classified as Green or Amber can remain loaded whilst the ROS repair process is undertaken (please remember that Amber damage should be unloaded within four weeks of reporting, and not reloaded until adequate repairs have taken place). Racking which has been classified as Red should be unloaded immediately when reported, and not reloaded until adequate repairs have taken place.

Twice. Providing an upright is limited to a maximum of two repairs, our process is certified as safe and the upright is guaranteed not to suffer from performance failure during normal use.